How airlines are using artificial intelligence to make flying easier
Last month in Chicago, a United Airlines flight to London was ready to depart, but was still waiting for 13 connecting passengers from Costa Rica. The airline predicted they would miss their flight within seven minutes. Under normal circumstances, everyone would be rushing to rebook.But thanks to a new AI-powered tool called ConnectionSaver, the jet was able to wait for them – even their checked bags – and still arrive in London on time. The system also sent text messages to late-arriving passengers and people on the waiting plane to explain what was happening.The AI may still not be able to find space for your carry-on, but it could help put an end to the 40-gate rush — sprinting to catch your connecting flight before the door closes — as well as other common ones travel headaches.It&...